User Guide

6-7
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 6 Trunk group for IP-IVR reports
Trunk Group for IP IVR Report Templates
trkgrp20: All Ports Busy Real Time Report
Data:
IVR Ports
The enterprise name of the IVR Ports trunk group.
Derived from: Trunk_Group.EnterpriseName
All Ports Busy
The Total time that all ports in the IVR group were busy for the current half-hour
interv
al.
Derived from: Trunk_Group_Real_Time.AllTrunksBusyHalf
trkgrp21: IVR Ports Idle & In Service Real Time Report
Overview:
Subject A bar graph of the time (in seconds) that all ports were busy since
the
end of the last half-hour interval.
Purpose To show current amount of activity on IVR ports
Use this report to ensure that your system is performing
optimally
. You should alert your system administrator if you see a
consistent pattern of greater than half-hour all trunk busy
conditions. This is an early warning that more IVR ports are
needed to fulfill your queuing requirements.
Applicable environment IPCC
Tem pl ate typ e Real-time bar graph
Default sort order By IVR port trunk group
Drilldowns available No
Schema database
tables
Trunk_Group
Trunk_Group_Real_Time
Overview:
Subject An overlapped bar graph of the current number of idle ports in
r
elation to the current number of in-service ports
Purpose To s ho w I VR por t u sage
Use this report to ensure that your system is performing
o
ptimally.
Applicable
en
vironment
IPCC
Tem pl ate typ e Real-time bar graph