User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 2 CallType Reports
IPCC Call Type Real-Time Reports
Tasks No Ans 30
The number of tasks which were redirected because the agent did not answer the call
in the current
half-hour interval.
Derived from: Call_Type_Real_Time.CallsRONAHalf
Tasks No Ans Today
The number of tasks which were redirected because the agent did not answer the call
since midnight.
Derived from: Call_Type_Real_Time.CallsRONAToday
Tasks Release 30
The count of tasks that executed a Release node in their routing script in the current
half
-hour interval.
Derived from: Call_Type_Real_Time.ReturnReleaseHalf
Tasks Release Today
The count of tasks that executed a Release node in their routing script since midnight.
Derived from: Call_Type_Real_Time.ReturnReleaseToday
Report Summary
The totals for each field in the report.
caltyp25: Call Type Queue Status Real Time Report (IPCC and Network Queue)
See Caltyp25, page 10-28 for an illustration of this report.
Overview:
Subject Stacked bar graph of the number of tasks in queue within the
s
ervice level and the number of tasks in queue outside service
level for IPCC and Network Queue.
Purpose To provide information on the number of tasks that have been in
q
ueue within the service level threshold, and the number of tasks
that have been in queue longer than the service level threshold.
This equals the total number of tasks in queue.
Applicable environment ICM and/or IPCC. This report is applicable in ICM only when doing
Ne
twork Queuing.
Tem pl ate typ e Real-time graph
Default sort order By call type
Drilldowns available No
Schema database table Call_Type
Call_Type_Real_Time