User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 5 Skill Group Report Templates
IPCC Peripheral Skill Group Reports
perskg30: IPCC Peripheral Skill Group Status Real Time Report
See Perskg30, page 10-57 for an illustration of this report.
Data:
Media
The skill group's media routing domain.
Derived from: Media_Routing_Domain.EnterpriseName
Skill Group
The enterprise name of the skill group and its skill target ID
.
Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID
Queued Now
The number of calls currently que
ued to the skill group.
Derived from: Skill_Group_Real_Time.RouterCallsQNow
*Longest Task Queued
The longest task queued in either of the two queues.
Derived from: Skill_Group_Real_Time.RouterLongestCallInQ
Skill_Group_Real_Time.LongestCallQ.
Overview:
Subject A table of the selected peripheral skill group(s) showing the
current statistics fo
r each skill group
Note If there are primary or secondary skill groups defined for
the base skill group, then the base skill group is not shown.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose Shows the current status of the selected skill groups.
Applicable environment IPCC only
Tem pla te typ e Real-time table
Default sort order By media routing domain an
d then by skill group
Drilldowns available When selected from the Base Only Skill Group template
subcategory (that is, used as a base only skill group report), Yes.
When selected from the Peripheral Skill Group template
subcategory (that is, used as a peripheral skill group report), No.
Schema database
tables
Media_Routing_Domain
Skill_Group
Skill_Group_Real_Time