User Guide

Contents
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
agtskg06: Outbound Option (Blended Agent) Status Report 3-120
agtskg28: Agent Skill Group Real Time All Fields Report 3-121
agtskg30: IPCC Agent Skill Group Real Time Report 3-126
Agent by Skill Group Historical Reports 3-129
agtskg03: Agent Skill Group Logout Status Report 3-130
agtskg04: Agent Task Detail Activity Report 3-131
agtskg05: Agent Task Detail Performance Report 3-134
agtskg07: Agent Skill Group Task Analysis Report 3-137
agtskg10: Outbound Option (Blended Option) Predictive and Progressive Tasks Detail
Performance Report
3-139
agtskg11: Outbound Option (Blended Agent) Preview Task Detail Performance
Report
3-141
agtskg12: Outbound Option (Blended Agent) Reservation Task Detail Performance
Report
3-143
agtskg21: Agent Skill Group Task Summary Half Hour Report 3-144
agtskg22: Agent Skill Group Task Summary Daily Report 3-148
agtskg23: Agent Skill Group Performance Summary Half Hour Report 3-151
agtskg24: Agent Skill Group Performance Summary Daily Report 3-155
agtskg25: Agent Skill Group Consolidated Half Hour Report 3-158
agtskg26: Agent Skill Group Consolidated Daily Report 3-162
agtskg27: Agent Skill Group Historical All Fields Report 3-166
Agent By Team Reports 3-178
Summary List of Agent by Team Reports 3-178
Agent by Team Real-Time Reports 3-180
agteam02: Agent Skill Group Status Report 3-180
agteam20: Agent Team Real Time Report 3-183
agteam28: Agent Team Real Time All Fields Report 3-186
agteam29: Agent SkillGroup Assignments Real-Time 3-191
agteam32: Agent Team State Counts Real Time Report 3-192
Agent by Team Historical Reports 3-195
agteam03: Agent Logout Status By Team Report 3-196
agteam04: Agent Task Detail Activity Report 3-198
agteam05: Agent Task Detail Performance Report By Team 3-201
agteam21: Agent Team Task Summary Half Hour Report 3-204
agteam22: Agent Team Task Summary Daily Report 3-208
agteam23: Agent Team Performance Summary Half Hour Report 3-212
agteam24: Agent Team Performance Summary Daily Report 3-215
agteam25: Agent Team Consolidated Half Hour Report 3-219
agteam26: Agent Team Consolidated Daily Report 3-222
agteam27: Agent Team Historical All Fields Report 3-226