User Guide

5-90
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 5 Skill Group Report Templates
IPCC Peripheral Skill Group Reports
perskg28: Peripheral Skill Group Real Time All Fields Report
Data:
Skill Group
The skill group's enterprise name and skill target ID
Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID
DateTime
The date and time of the selected row's data in MM/DD/YYYY
(month, day, year) and
HH:MM:SS (hour, minute, second) format.
Derived from: Skill_Group_Half_Hour.DateTime
Overview:
Subject A table of the selected peripheral skill group(s) listing all the
available skill-group real-time report data.
Fields applicable to a voice domain only are prefixed with an
as
terisk (*). Such fields are not applicable for e-mail or
collaboration media.
Note: In the following descriptions, agent-dialed outbound calls
or tasks are different from Outbound Option calls that are
program-dialed outbound calls. Only fields specified as Outbound
Option contain automated call data. In all other cases, outbound
calls are agent-dialed ones.
Purpose To show all the available peripheral skill-group real-time data in
the Skill_Group_Real_Time database table so that you can select
which data you want for a customized peripheral skill-group
real-time report.
Note This report is designed to be saved and exported or copied
to another format. For example, you can export the report
to an Excel spreadsheet and modify the report to suit your
needs. If that is not acceptable, you can also use a
third-party tool to customize your report.
Applicable environment IPCC and/or ICM
Tem pl ate typ e Real-time
Default sort order By skill group and then by date and time
Drilldowns available When selected from the Base Only Skill Group template
subcategory (tha
t is, used as a base only skill group report), Yes.
When selected from the Peripheral Skill Group template
subcategory (that is, used as a peripheral skill group report), No.
Schema database
tables
Skill_Group
Skill_Group_Real_Time