User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 5 Skill Group Report Templates
IPCC Peripheral Skill Group Reports
Report Summary
The totals of each field in the report.
perskg14: IPCC Rolling 5-minute Peripheral Skill Group Status Report
See Perskg14, page 10-56 for an illustration of this report.
Data:
Media
The skill group's media routing domain.
Derived from: Media_Routing_Domain.EnterpriseName
Skill Group
The enterprise name of the skill group and its skill target ID
.
Derived from: Skill_Group.EnterpriseName and (Skill_Group.SkillTargetID)
FTE Log On5
The FTE value for the number of agents logged on
(or signed on to) the system during
an interval.
Logged on is a state in which agents are known to the system, but ma
y or may not be
ready to receive calls. Signed-on is also called Logged On.
Derived from: Skill_Group_Real_Time.LoggedOnTimeTo5/ 300
FTE NotReady5
The FTE value for the number of agents in the Not Ready state during an interval.
This is a state in which agents are logged
on, but neither involved in call handling
activity nor available to handle a call.
Derived from: Skill_Group_Real_Time.NotReadyTimeTo5/ 300
Overview:
Subject A table of the selected Peripheral Skill Group(s) showing the
current agent states in full-time equiv
alent (FTE) counts and the
number of tasks queued.
Purpose To show how many agents could be currently used to handle tasks
in the
selected peripheral skill group(s)
Applicable environment IPCC only
Tem pla te typ e Real-time table
Default sort order By media routing domain and then by skill group
Drilldowns available When selected from the Base Only Skill Group template
subcategory (that is, used as a base only skill group report), Yes.
When selected from the Peripheral Skill Group template
subcategory (that is, used as a peripheral skill group report), No.
Schema database table Skill_Group_Real_Time
Skill_Group
Media_Routing_Domain