User Guide

5-83
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 5 Skill Group Report Templates
IPCC Peripheral Skill Group Reports
IPCC Peripheral Skill Group Real-Time Reports
• perskg01: Peripheral Skill Group Status Real Time Report, page 5-83
• perskg03: Peripheral Skill Group Agent State Status Report, page 5-85
• perskg14: IPCC Rolling 5-minute Peripheral Skill Group Status Report, page 5-88
• perskg05: Peripheral Skill Group % Utilization of Ready Agents Report, page 5-86
• perskg11: Outbound Option (Blended Agent) Statistics By Skill Group Report, page 5-87
• perskg28: Peripheral Skill Group Real Time All Fields Report, page 5-90
• perskg29: Peripheral Skill Group Logout Real Time Report, page 5-103
• perskg30: IPCC Peripheral Skill Group Status Real Time Report, page 5-104
perskg01: Peripheral Skill Group Status Real Time Report
See Perskg01, page 10-54 for an illustration of this report.
perskg35: IPCC
Peripheral Skill
Group
Consolidated Half
Hour Report, page
5-145
IPCC only historical table The activity and the
performance of the selected
enterprise skill groups for
the selected half-hour
intervals.
perskg36: IPCC
Peripheral Skill
Group
Consolidated Daily
Report, page
5-149
IPCC only Historical table The activity and the
pe
rformance of the selected
enterprise skill groups for
the selected day(s).
Overview:
Subject A bar graph of the selected Periphe
ral Skill Group(s) showing the
number of agents in each skill group in the Not Ready, Not Active,
Active, Reserved, BusyOther, Hold, Interrupted, and Wrap-Up
states.
Purpose To show the current status of the selected peripheral skill group(s).
Applicable environment IPCC and/or ICM
Tem pl ate typ e Real-time bar graph
Default sort order By media routing domain and then by skill group
Drilldowns available No
Schema database table Media_Routing_Domain
Skill_Group
Skill_Group_Real_Time