User Guide

5-82
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 5 Skill Group Report Templates
IPCC Peripheral Skill Group Reports
perskg27:
Peripheral Skill
Group Historical
All Fields Report,
page 5-115
IPCC and/or ICM historical table All fields in the
Skill_Group_Half_Hour table
sorted by skill group name.
This report is for on-line
viewing, or for export to
Microsoft Excel.
perskg28:
Peripheral Skill
Group Real Time
All Fields Report,
page 5-90
IPCC and/or ICM real-time table All fields in the
Skill_
Group_Real_Time table
sorted by skill group name.
This report is for on-line
viewing, or for export to
Microsoft Excel.
perskg29:
Peripheral Skill
Group Logout Real
Time Report, page
5-103
IPCC and/or ICM real-time table All the agents that are
configured
for the selected
skill group(s), but currently
not logged in.
Note: An agent
can appear
more than once, if the agent
is configured for more than
one skill group.
perskg30: IPCC
Peripheral Skill
Group Status Real
Time Report, page
5-104
IPCC only real-time table Real-time peripheral skill
group statistics.
perskg31: IPCC
Peripheral Skill
Group Task
Summary Half
Hour Report, page
5-129
IPCC only historical table A summary of task statistics
for each skill group for the
selected half-hour(s).
perskg32: IPCC
Peripheral Skill
Group Task
Summary Daily
Report, page
5-133
IPCC only historical table A summary of task statistics
for e
ach skill group for the
selected day(s).
perskg33: IPCC
Peripheral Skill
Group
Performance
Summary Half
Hour Report, page
5-137
IPCC only historical table A summary of agent
pe
rformance for each skill
group for the selected
half-hour(s).
perskg34: IPCC
Peripheral Skill
Group
Performance
Summary Daily
Report, page
5-141
IPCC only historical table A summary of agent
pe
rformance for each skill
group for the selected
day(s).