User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 5 Skill Group Report Templates
IPCC Enterprise Skill Group Reports
Data:
Enterprise Skill Group
The enterprise skill group's enterprise name and ID.
Derived from: Enterprise_Skill_Group.EnterpriseName and
Enterprise_Skill_Group.EnterpriseSkillGroupID
Skill Group
The skill group's enterprise name and skill target ID.
Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID
Date (no label)
The date of the selected row's data in MM/DD/Y
YYY (month, day, year) format.
Derived from: Skill_Group_Half_Hour.DateTime
Queued
The number of tasks queued to this Skill Group.
Derived from: Skill_Group_Half_Hour.RouterCallsQueuedToHalf
ASA
The average speed of answer measured in HH:MM:S
S (hours, minutes, seconds) for
the skill group as the total time callers spent ringing at the agent’s voice device
(handled or internal calls) in relation to the number of tasks begun.
Derived from: Skill_Group_Half_Hour.AnswerWaitTimetoHalf/
Skill_Group_Half_Hour
.CallsAnsweredToHalf
Completed Tasks: Total
The total number of tasks completed by
this Skill Group within the interval.
Derived from: (Skill_Group_Half_Hour.CallsHandledToHalf +
Skill_Group_Half_Hour
.RouterCallsAbandQToHalf +
Skill_Group_Half_Hour.AbandonRingCallsToHalf +
Skill_Group_Half_Hour.RedirectNoAnswertoHalf)
Tem pl ate typ e Historical table
Default sort order By enterprise skill group name, then by
skill group name, and
then by date and time.
Drilldowns available Yes
Schema database
tables
Skill_Group
Enterprise_Skill_Group,
Skill_Group_Half_Hour,
Enterprise_Skill_Group_Member