User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 5 Skill Group Report Templates
IPCC Enterprise Skill Group Reports
Intercept
The number of calls intercepted either by an agent or by the supervisor.
Derived from: Skill_Group_Half_Hour.InterceptCallsToHalf
Skill Group Summary
The total for each field for each skill group.
Enterprise Skill Group Summary
The total for each field for each enterprise skill group.
Report Summary
The total for all fields for all skill groups in the report.
entskg33: IPCC Enterprise Skill Group Performance Summary Half Hour Report
Data:
Enterprise Skill Group
The enterprise skill group's enterprise name and ID.
Derived from: Enterprise_Skill_Group.EnterpriseName and
Ente
rprise_Skill_Group.EnterpriseSkillGroupID
Overview:
Subject A table of the selected enterprise skill group(s)
showing skill group
statistics, gathered in half-hour increments.
Note This report displays the same data as the Perskg23 report,
except that this report is first organized by enterprise skill
group rather than by media.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose To show the performance of the selected enterprise skill groups for
the sele
cted time period.
Applicable environment IPCC only
Tem pl ate typ e Historical table
Default sort order By enterprise skill group name, then
by skill group name, and then
by date and time.
Drilldowns available Yes
Schema database
tables
Skill_Group
Enterprise_Skill_Group
Skill_Group_Half_Hour
Enterprise_Skill_Group_Member