User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 5 Skill Group Report Templates
IPCC Enterprise Skill Group Reports
Enterprise Skill Group Summary
The total for each field for each enterprise skill group.
Report Summary
The total for all fields for all skill groups in the report.
entskg32: IPCC Enterprise Skill Group Task Summary Daily Report
Data:
Enterprise Skill Group
The enterprise skill group's enterprise name and ID.
Derived from: Enterprise_Skill_Group.EnterpriseName and
Ente
rprise_Skill_Group.EnterpriseSkillGroupID
Overview:
Subject A table of the selected enterprise skill group(s) showing daily
totals for incoming an
d outgoing call counts and call
treatments, gathered in day increments
Note Completed tasks are all the tasks that completed during
the time shown (that is, on the row in the report). This
includes any tasks which began before the time frame
shown. However, this does not include tasks where the
caller abandoned in the local ACD queue.
This report displays the same data as the Perskg32 report
except that this data is organized by enterprise skill group
rather than by media. The report also contains the same data
as the Entskg31 report except that here the data is gathered by
day rather than by half hour.
Purpose To show the call activity for the selected enterprise skill groups
for
the selected time period.
Applicable
en
vironment
IPCC only
Tem pl ate typ e Historical table
Default sort order By enterprise skill group name, the
n by skill group name, and
then by date and time.
Drilldowns available Yes
Schema database
tables
Skill_Group
Enterprise_Skill_Group
Skill_Group_Half_Hour
Enterprise_Skill_Group_Member