User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 5 Skill Group Report Templates
IPCC Enterprise Skill Group Reports
Data:
Enterprise Skill Group
The enterprise skill group's enterprise name and ID.
Derived from: Enterprise_Skill_Group.EnterpriseName and
Enterprise_Skill_Group.EnterpriseSkillGroupID
Skill Group
The member skill group's enterprise name and ID.
Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID
*Callback Msg
The number of callback messages processed by the agent the half hour
interval,.
Derived from: Skill_Group_Half_Hour.CallbackMessagesToHalf
*Callback Msg Time
The time in HH:MM:SS (hours, minutes, seconds) that the agent spent proces
sing
callback messages in the half hour interval.
Derived from: Skill_Group_Half_Hour.CallbackMessagesTimeToHalf
Answered
The number of tasks begun in the half hour interval.
Derived from: Skill_Group_Half_Hour.CallsAnsweredToHalf
Purpose To show all the available enterprise skill-group historical report
data in the Skill_
Group_Half_Hour database table so that you can
select which data you want for a customized enterprise skill-group
historical report
Note This report is designed to be saved and exported or copied
to another format. For example, you can export the report
to an Excel spreadsheet and modify the report to suit your
needs. If that is not acceptable, you can also use a
third-party tool to customize your report.
Applicable environment IPCC and/or ICM
Tem pl ate typ e Historical table
Default sort order By enterprise skill group name, then by skill group name, and
then by date and time.
Drilldowns available Yes
Schema database
tables
Enterprise_Skill_Group
Enterprise_Skill_Group_Member
Skill_Group_Half_Hour
Skill_Group