User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 5 Skill Group Report Templates
IPCC Enterprise Skill Group Reports
Data:
Enterprise Skill Group
The enterprise skill group's enterprise name and ID.
Derived from: Enterprise_Skill_Group.EnterpriseName +
Ente
rprise_Skill_Group.EnterpriseSkillGroupID
DateTime
The date and time of the selected row's data in MM/DD/YYYY
(month, day, year) and
HH:MM:SS (hour, minute, second) format.
Derived from: Skill_Group_Half_Hour.DateTime
Number of Full Time Equivalent (FTE) Agents Logon Total
The FTE value for the number of agents logged on to the system in the half
hour
interval.
Derived from: Skill_Group_Half_Hour.LoggedOnTimeToHalf/ 1800
Number of Full Time Equivalent (FTE) Agents Not Ready
The FTE value for the number of agents in the Not Ready state in the half hour interval.
Derived from: Skill_Group_Half_Hour.NotReadyTimeToHalf/ 1800
Number of Full Time Equivalent (FTE) Agents Not Active
The FTE value for the number of agents in the Not
Active or Available state in the half
hour interval.
Derived from: Skill_Group_Half_Hour.AvailTimeToHalf/ 1800
Number of Full Time Equivalent (FTE) Agents Active
The FTE value for the number of agents in the Active, Talking In, Talking Out, and
T
alking Other states in the half hour interval.
Derived from: Skill_Group_Half_Hour.TalkTimeToHalf/ 1800
Number of Full Time Equiv
alent (FTE) Agents Wrapup
The FTE value for the number of agents who are in
volved in after-call work in the half
hour interval.
Derived from: (Skill_Group_Half_Hour.WorkReadyTimeToHalf +
Skill_Group_Half_Hour
.WorkNotReadyTimeToHalf)/ 1800
Applicable in an IPCC
en
vironment
Yes
Schema database table Skill_Group
Enterprise_Skill_Group_Member
Skill_Group_Half_Hour