User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 2 CallType Reports
IPCC Call Type Real-Time Reports
CT Delay Total Aban Time Today
The total time spent by all abandoned tasks that ended in this call type since midnight.
A task can span multiple call t
ypes; this includes only the time spent in this call type
and not all call types.
Derived from: Call_Type_Real_Time.CTDelayAbandTimeToday
Delay Total Aban Time 5
The total time spent by all abandoned tasks that ende
d in this call type during the
rolling five-minute interval. A task can span multiple call types; this includes the total
time spent in all call types.
Derived from: Call_Type_Real_Time.CallDelayAbandTimeTo5
Delay Total Aban Time 30
The total time spent by all abandoned tasks that ended in this call type in the current
half hour interval. A task can span multiple call types; this includes the total time spent
in all call types.
Derived from: Call_Type_Real_Time.CallDelayAbandTimeHalf
Delay Total Aban Time Today
The total time spent by all abandoned tasks that ended in this call type since midnight.
A task can span multiple call t
ypes; this includes the total time spent in all call types.
Derived from: Call_Type_Real_Time.CallDelayAbandTimeToday
Delay Agent Ring Time 5
The total time spent by all tasks that abandoned at the agent desktop while ringing for
this call type during the rolling five-minute interval in HH:MM:SS
(hours,minutes,seconds) format
Derived from: Call_Type_Real_Time.DelayAgentAbandTimeTo5
Delay Agent Ring Time 30
The total time spent by all tasks that abandoned at the ag
ent desktop while ringing for
this call type in the current half hour interval in HH:MM:SS (hours,minutes,seconds)
format
Derived from: Call_Type_Real_Time.DelayAgentAbandTimeHalf
Delay Agent Ring Time Today
The total time spent by all tasks that abandoned at the ag
ent desktop while ringing for
this call type since midnight in HH:MM:SS (hours,minutes,seconds) format
Derived from: Call_Type_Real_Time.DelayAgentAbandTimeToday
Delay Q Aban Time 5
The total time spent by all tasks that abandoned in queue for this call type during the
rolling fi
ve-minute interval in HH:MM:SS (hours,minutes,seconds) format.
Derived from: Call_Type_Real_Time.DelayQAbandTimeTo5