User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 5 Skill Group Report Templates
IPCC Enterprise Skill Group Reports
Data:
Enterprise Skill Group
The enterprise skill group's enterprise name and ID.
Derived from: Enterprise_Skill_Group.EnterpriseName
(Ente
rprise_Skill_Group.EnterpriseSkillGroupID)
Queued Now
The number of calls currently que
ued to the skill group at the CallRouter and at the
local ACD queue.
Derived from: Skill_Group_Real_Time.RouterCallsQNow +
Skill_Group_R
eal_Time.CallsQueuedNow
Longest Task Queued
The longest queued task on the routing media, measured in HH:MM:SS (hours,
min
utes, seconds) format.
Derived from:Skill_Group_Real_Time.RouterLongestCallInQ
(In an IPCC routing media
domain)
Skill_Group_Real_Time.LongestCallQ (In a standard ACD media domain)
Overview:
Subject A table of the selected enterprise skill group(s) showing real-time
skill group statistics.
Fields applicable to a voice domain only are prefixed with an
as
terisk (*). Such fields are not applicable for e-mail or
collaboration media.
Note If a call is queued to an Enterprise skill group, then the call
will be queued at each peripheral skill group that belongs
to the enterprise skill group. Therefore one call queued to
an enterprise skill group composed of five peripheral skill
groups will show up as 5 calls.
Purpose To show the current status of the selected enterprise skill groups.
Applicable environment IPCC only
Tem pl ate typ e Real-time table
Default sort order By enterprise skill group.
Drilldowns available Yes
Schema database
tables
Skill_Group
Enterprise_Skill_Group
Skill_Group_Real_Time
Enterprise_Skill_Group_Member