User Guide

5-29
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 5 Skill Group Report Templates
IPCC Enterprise Skill Group Reports
entskg29: Enterprise Skill Group Logout Real Time Report
Data:
Enterprise Skill Group
The enterprise skill group in which the agent resides.
Derived from: Enterprise_Skill_Group.EnterpriseName
Skill Group
The member skill group's enterprise name and ID.
Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID
Agent Name
The first and last name of the agent.
Derived from: Person.FirstName + Person.LastName
entskg30: IPCC Enterprise Skill Group Status Real Time Report
See Entskg30, page 10-63 for an illustration of this report.
Overview:
Subject A table listing all the agents currently logged out o
f the selected
enterprise skill group(s)
This report displays the same data as the Perskg29 report, except
that this
report is first organized by enterprise skill group rather
than by media.
Note If an agent is a member of an enterprise skill group, then
the agent will be considered logged into each member
peripheral skill group. Therefore, one agent logged into one
enterprise skill group composed of five peripheral skill
groups will show up as 5 agents.
Purpose To list all the agents currently logged out of an enterprise skill
group(s).
Applicable environment IPCC and/or ICM
Tem pl ate typ e Real-time table
Default sort order By enterprise skill group, then by skill group, and then by agent
within the skill group
.
Drilldowns available Yes
Schema database
tables
Enterprise_Skill_Group
Skill_Group
Agent
Skill_Group_Member
Agent_Skill_Group_Real_Time