User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 2 CallType Reports
IPCC Call Type Real-Time Reports
Router Queue Tasks 30
The number of tasks of this type removed from the CallRouter queue to be routed
during the current
half-hour interval.
Derived from: Call_Type_Real_Time.RouterQueueCallsHalf
Router Queue Tasks 5
The number of tasks of this type removed from the CallRouter queue to be routed
during the rolling five-minute interval.
Derived from: Call_Type_Real_Time.RouterQueueCallsTo5
Router Queue Tasks Today
The number of tasks of this type removed from th
e CallRouter queue to be routed since
midnight.
Derived from: Call_Type_Real_Time.RouterQueueCallsToday
Router Queue Wait Time 30
The time in HH:MM:SS (hours,minutes,seconds) format
that tasks of this type spent in
the CallRouter queue during the current half-hour interval.
Derived from: Call_Type_Real_Time.RouterQueueWaitTimeHalf
Router Queue Wait Time 5
The time in HH:MM:SS (hours,minutes,seconds) format
that tasks of this type spent in
the CallRouter queue during the rolling five-minute interval.
Derived from: Call_Type_Real_Time.RouterQueueWaitTimeTo5
Router Queue Wait Time Today
The time in HH:MM:SS (hours,minutes,seconds) format
that tasks of this type spent in
the CallRouter queue since midnight.
Derived from: Call_Type_Real_Time.RouterQueueWaitTimeToday
Script ID
The script currently scheduled for the call type.
Derived from: Call_Type_Real_Time.ScriptID
Network Announcement 30
The number of tasks routed with an announcement node during the half-hour period.
Derived from: Call_Type_Real_Time.NetworkAnnouncementToHalf
Network Announcement Today
The number of tasks routed with an announcement node today.
Derived from: Call_Type_Real_Time.NetworkAnnouncementToday