User Guide

5-10
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 5 Skill Group Report Templates
IPCC Enterprise Skill Group Reports
• entskg05: Enterprise Skill Group % Utilization of Ready Agents Report, page 5-13
• entskg14: IPCC Rolling 5-Minute Enterprise Skil
l Group Status Report, page 5-14
• entskg28: Enterprise Skill Group Real Time All Fields Report, page 5-16
• entskg29: Enterprise Skill Group Logout Real Time Report, page 5-29
• entskg30: IPCC Enterprise Skill Group Status Real Time Report, page 5-29
entskg01: Enterprise Skill Group Status Real Time Report Template
Data:
Not Ready
The number of agents in the skil
l group in the Not Ready state during an interval.
Derived from: Skill_Group_Real_Time.NotReady
Not Active
The number of agents in the
skill group who are currently not working on a task
associated with the skill group.
Derived from: Skill_Group_Real_Time.Avail
Overview:
Subject A bar graph of the selected Ente
rprise Skill Group(s) showing
the number of agents in each skill group in the Not Ready, Not
Active, Active, Reserved, BusyOther, Interrupted, Hold, and
Wrap-Up states.
Purpose To show the current status of the selected enterprise skill
group(s).
Applicable
en
vironment
IPCC and/or ICM
Tem pl ate typ e Real-time bar graph
Default sort order By enterprise skill group
Drilldowns available No
Schema database
table
Skill_Group_Real_Time