User Guide

5-9
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 5 Skill Group Report Templates
IPCC Enterprise Skill Group Reports
IPCC Enterprise Skill Group Real-Time Reports
• entskg01: Enterprise Skill Group Status Real Time Report Template, page 5-10
• entskg03: Enterprise Skill Group Agent Status Report, page 5-11
entskg34: IPCC
Enterprise Skill Group
Performance Summary
Daily Report, page 5-69
IPCC only historical
table
A summary of agent
pe
rformance for each
enterprise skill group for
the selected day(s).
This report displays the
same data as the
pe
rskg34 report, except
that this report is first
organized by enterprise
skill group.
entskg35: IPCC
Enterprise Skill Group
Consolidated Half Hour
Report, page 5-72
IPCC only historical
table
A summary of the activity
and the performance
of
the selected enterprise
skill groups for the
selected half-hour
intervals.
This report displays the
same data as the
pe
rskg35 report, except
that this report is first
organized by enterprise
skill group.
entskg36: IPCC
Enterprise Skill Group
Consolidated Daily
Report, page 5-76
IPCC only historical
table
A table of the selected
enterprise skill group(s)
showing consolidated
call/task statistics,
gathered in day
increments.
This report
disp
lays the
same data as the
Perskg36 report,
except that this
report is first
organized by
enterprise skill
group rather than
by media. The
report also
contains the
same data as the
Entskg35 report
except that here
the data is
gathered by day
rather than by
half hour.