User Guide

5-8
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 5 Skill Group Report Templates
IPCC Enterprise Skill Group Reports
entskg30: IPCC
Enterprise Skill Group
Status Real Time
Report, page 5-29
IPCC only real-time
table
Real-time status data for
enterprise skill groups.
This report displays the
same data as the
perskg30 report, except
that this report is first
organized by enterprise
skill group.
Note: If a
call is queued
to an Enterprise skill
group, then the call will be
queued at each peripheral
skill group that belongs to
the enterprise skill group.
Therefore one call queued
to an Enterprise
skill group
composed of five
peripheral skill groups will
show up as 5 calls.
entskg31: IPCC
Enterprise Skill Group
Task Summary Half
Hour Report, page 5-57
IPCC only historical
table
A summary of call
statistics for each
enterprise skill group for
the selected half-hour(s).
This report displays the
same data as th
e
perskg31 report, except
that this report is first
organized by enterprise
skill group.
entskg32: IPCC
Enterprise Skill Group
Task Summary Daily
Report, page 5-61
IPCC only historical
table
A summary of call
statistics for
each
enterprise skill group for
the selected day(s).
This report displays the
same data as th
e
perskg32 report, except
that this report is first
organized by enterprise
skill group.
entskg33: IPCC
Enterprise Skill Group
Performance Summary
Half Hour Report, page
5-65
IPCC only historical
table
A summary of agent
performance for each
enterprise skill group for
the selected half-hour(s).
This report displays the
same data as th
e
perskg33 report, except
that this report is first
organized by enterprise
skill group.