User Guide

5-7
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 5 Skill Group Report Templates
IPCC Enterprise Skill Group Reports
entskg27: Enterprise
Skill Group Historical All
Fields Report, page
5-42
IPCC and/or ICM historical
table
All fields in the
Skill_Group_Half_Hour
table sorted by enterprise
skill group name. This
report is for on-line
viewing, or for export to
Microsoft Excel.
This report displays the
same data as the
pe
rskg27 report, except
that this report is first
organized by enterprise
skill group.
entskg28: Enterprise
Skill Group Real Time
All Fields Report, page
5-16
IPCC and/or ICM real-time
table
All fields in the
Skill_G
roup_Real_Time
table sorted by enterprise
skill group name. This
report is for on-line
viewing, or for export to
Microsoft Excel.
This report displays the
same data as the
pe
rskg28 report, except
that this report is first
organized by enterprise
skill group.
entskg29: Enterprise
Skill Group Logout Real
Time Report, page 5-29
IPCC and/or ICM real-time
table
A summary of all the
agen
ts that are configured
for the selected enterprise
skill group(s), but
currently not logged in.
This report displays the
same data as the
pe
rskg29 report, except
that this report is first
organized by enterprise
skill group.
Note: If an agent is a
member of
an enterprise
skill group, then the agent
will be considered logged
into each peripheral skill
group. Therefore, one
agent logged into one
enterprise skill group
composed of five
peripheral skill groups will
show up as 5 agents.