User Guide

5-5
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 5 Skill Group Report Templates
IPCC Enterprise Skill Group Reports
IPCC Enterprise Skill Group Reports
An enterprise skill group is a collection of peripheral skill groups. They can be from the
same contact center or from several contact centers.
All enterprise skill group tabular reports have drill-down reports available.
The following table lists all the ICM Enterprise Skill Group report template
s that WebView
provides. Each of these templates can be used in an IPCC environment, a few of them can
be used only in an IPCC environment, and most of them can be used in either an IPCC or a
ICM environment. Click the template name for a detailed description.
perskg31: IPCC
Peripheral Skill Group
Tas k S um ma ry Hal f
Hour Report, page
5-129
IPCC only historical table A table of the selected
P
eripheral Skill Group(s)
showing each skill groups'
call statistics, gathered in
half-hour increments.
perskg32: IPCC
Peripheral Skill Group
Task Summary Daily
Report, page 5-133
IPCC only historical table A table of the selected
Peripheral Skill Group(s)
showing daily totals for
incoming and outgoing call
counts and call
treatments.
perskg33: IPCC
Peripheral Skill Group
Performance
Summary Half Hour
Report, page 5-137
IPCC only historical table A table of the selected
P
eripheral Skill Group(s)
showing performance
statistics, gathered in
half-hour increments.
perskg34: IPCC
Peripheral Skill Group
Performance
Summary Daily
Report, page 5-141
IPCC only historical table A table of the selected
P
eripheral Skill Group(s)
showing performance
statistics, gathered in day
increments.
perskg35: IPCC
Peripheral Skill Group
Consolidated Half
Hour Report, page
5-145
IPCC only historical table A table of the selected
P
eripheral Skill Group(s)
showing consolidated call
and skill group statistics,
gathered in half-hour
increments.
perskg36: IPCC
Peripheral Skill Group
Consolidated Daily
Report, page 5-149
IPCC only historical table A table of the selected
P
eripheral Skill Group(s)
showing consolidated call
and skill group statistics,
gathered in day
increments.