User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 4 Peripheral and Peripheral Service Report Templates
IPCC Peripheral Service Reports
*Auto Out Tasks Now
The current number of agents talking on AutoO
ut (predictive) tasks associated with the
service.
Derived from: Service_Real_Time.AutoOutCallsNow
Hold Time 5
The total hold or paused time in HH:MM:SS (hours, minutes, seconds) for tasks
associated with the service that ended during the rolling five minute interval.
Derived from: Service_Real_Time.HoldTimeTo5
Hold Time Today
The total hold or paused time in HH:MM:S
S (hours, minutes, seconds) for tasks
associated with the service that ended since midnight.
Derived from: Service_Real_Time.HoldTimeToday
Hold Time 30
The total hold or paused time in HH:MM:S
S (hours, minutes, seconds) for tasks
associated with the service that ended during the current half-hour interval.
Derived from: Service_Real_Time.HoldTimeHalf
Flow In 5
The number of tasks the peripheral flowed into
this service during the rolling five
minute interval.
Derived from: Service_Real_Time.OverflowInTo5
Flow In Today
The number of tasks flowed into this service since midnight.
Derived from: Service_Real_Time.OverflowInToday
Flow In 30
The number of tasks the peripheral flowed into
this service during the current half-hour
interval.
Derived from: Service_Real_Time.OverflowInHalf
*Fflow In Mode
The service accepts flow in tasks if the delay for the longest delayed task is less then
this v
alue. If 0, the service always accepts flow in tasks; if 127, the service never
accepts flow in tasks.
Derived from: Service_Real_Time.OverflowInMode
Flow In Now
The number of tasks flowed into this service
that are currently queued or in progress.
Note: If call o
verflows from X to Y and then also overflows from Y to Z, then the
overflow count from X is decremented.
Derived from: Service_Real_Time.OverflowInNow