User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 2 CallType Reports
IPCC Call Type Real-Time Reports
Router Tasks Aban Ring Today
The total number of tasks that abandoned at
the agent desktop while ringing since
midnight.
Derived from: Call_Type_Real_Time.RouterCallsAbandToAgentToday
Note Applies to IPCC only, with one exception: this field is also valid for both IPCC and ICM
targets that use translation routes.
Router Tasks Aban Q 30
The number of tasks that abandoned in queue during the cu
rrent half-hour interval.
Derived from: Call_Type_Real_Time.RouterCallsAbandQHalf
Note Applies to IPCC only, with one exception: this field is also valid for both IPCC and ICM
targets that use translation routes.
Router Tasks Aban Q 5
The number of tasks that abandoned in queue during the r
olling five-minute interval.
Note Applies to IPCC only, with one exception: this field is also valid for both IPCC and ICM
targets that use translation routes.
Derived from: Call_Type_Real_Time.RouterCallsAbandQTo5
Router Tasks Aban Q Today
The number of tasks that abandoned in queue since midnight.
Derived from: Call_Type_Real_Time.RouterCallsAbandQToday
Note Applies to IPCC only, with one exception: this field is also valid for both IPCC and ICM
targets that use translation routes.
Note For the following Tasks Q fields in an IPCC Enterprise Gateway deployment, ICM (parent)
connected with an IPCC Enterprise with an IPCC System PG (child) or IPCC Express (child)
through IPCC Gateway PG, network queuing data is not available in the child or in the child
agent/supervisor desktop. The time spent in the network queue is not included in the
reporting metrics in the child. A call center manager who would normally only look at the
IPCC child reports will need to also look at the parent ICM reports for network queuing data.