User Guide

Contents
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
CHAPTER 3 Agent Report Templates 3-1
Agent By Agent Reports 3-2
Summary List of Agent by Agent Reports 3-2
Agent real-time reports 3-4
agent20: Agent Real Time Report 3-4
agent28: Agent Real Time All Fields Report 3-7
Agent Historical Reports 3-12
agent03: Agent Media Logout Status Report 3-12
agent04: Agent Task Detail Activity Report 3-15
agent05: Agent Task Detail Performance Report 3-18
agent06: Agent State Trace Detail By Events Report 3-21
agent21: Agent Task Summary Half Hour Report 3-23
agent22: Agent Task Summary Daily Report 3-27
agent23: Agent Performance Summary Half Hour Report 3-30
agent24: Agent Performance Summary Daily Report 3-34
agent25: Agent Consolidated Half Hour Report 3-38
agent26: Agent Consolidated Daily Report 3-42
agent27: Agent Historical All Fields Report 3-46
agent30: Agent Not Ready Summary Report 3-59
agent31: Agent Not Ready Detail Report 3-61
Agent by Peripheral Reports 3-63
Summary List of Agent by Peripheral Reports 3-63
Agent by Peripheral Real-Time Reports 3-65
agtper20: Agent Peripheral Real Time Report 3-65
agtper28: Agent Peripheral Real Time All Fields Report 3-69
Agent by Peripheral Historical Reports 3-74
agtper03: Agent Peripheral Media Logout Status Report 3-74
agtper04: Agent Peripheral Task Detail Activity Report 3-76
agtper05: Agent Peripheral Task Detail Performance Report 3-79
agtper21: Agent Peripheral Task Summary Half Hour Report 3-82
agtper22: Agent Peripheral Task Summary Daily Report 3-86
agtper23: Agent Peripheral Performance Summary Half Hour Report 3-90
agtper24: Agent Peripheral Performance Summary Daily Report 3-93
agtper25: Agent Peripheral Consolidated Half Hour Report Template 3-97
agtper26: Agent Peripheral Consolidated Daily Report 3-101
agtper27: Agent Peripheral Historical All Fields Report 3-105
Agent By Skill Group Reports 3-117
Summary List of Agent by Skill Group Reports 3-118
Agent by Skill Group Real-Time Reports 3-120