User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 4 Peripheral and Peripheral Service Report Templates
IPCC Peripheral Service Reports
Service Level Half Offered
The number of tasks associated with the service
for which a service level event
occurred during the current half-hour interval.
Derived from: Service_Real_Time.ServiceLevelCallsOfferedHalf
Service Level Half 30
The number of tasks associated with the service answered within the service level
threshold during the current half-hour interval.
Derived from: Service_Real_Time.ServiceLevelHalf
Talk Time30
The total talk time in HH:MM:SS (hours, minutes, seconds) for tasks associated with
the service ending during the current h
alf-hour interval.
Derived from: Service_Real_Time.TalkTimeHalf
*Transfer In: Tasks 30
The number of tasks transferred into the service durin
g the current half-hour interval.
The value is updated in the database when the call is completed.
Derived from: Service_Real_Time.TransferInCallsHalf
*Transfer In: Tasks 5
The number of tasks transferred into the servi
ce during the rolling five minute interval.
The value is updated in the database when the call is completed.
Derived from: Service_Real_Time.TransferInCallsTo5
*Transfer In: Tasks Today
The number of tasks transferred into the service
since midnight. The value is updated
in the database when the call is completed.
Derived from: Service_Real_Time.TransferInCallsToday
*Transfer Out: Tasks 30
The number of tasks transferred out of the service during the curr
ent half-hour
interval. The value is updated in the database when the transfer of the call is
completed.
Derived from: Service_Real_Time.TransferOutCallsHalf
*Transfer Out: Tasks 5
The number of tasks transferred out of the service during the rolling five minute
interv
al. The value is updated in the database when the transfer of the call is
completed.
Derived from: Service_Real_Time.TransferOutCallsTo5
*Transfer Out: Tasks Today
The number of tasks transferred out of the service since midnight. The value is updated
in the database
when the transfer of the call is completed.
Derived from: Service_Real_Time.TransferOutCallsToday