User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 4 Peripheral and Peripheral Service Report Templates
IPCC Peripheral Service Reports
*Peripheral Service Level Offer Today
The number of tasks offered to the service used to
calculate the peripheral service level
since midnight.
Derived from: Service_Real_Time.PeriphServiceLevelOfferToday
*Peripheral Service Level 5
The service level for the service calculated by the peripheral during the rolling five
minute interval.
Derived from: Service_Real_Time.PeriphServiceLevelTo5
*Peripheral Service Level Today
The service level for the service calculated
by the peripheral since midnight.
Derived from: Service_Real_Time.PeriphServiceLevelToday
*Longest Task Q
The time that the longest task in the queue for the service was put in that queue.
Derived from: Service_Real_Time.LongestCallQ
Answer Wait Time5
The answer wait time in HH:MM:SS (hours, minutes, seconds) for all incoming tasks
associated with
the service during the rolling five minute interval.
Derived from: Service_Real_
Time.AnswerWaitTimeTo5
Handled5
The number of tasks associated with the service that we
re handled during the rolling
five minute interval.
Derived from: Service_Real_Time.CallsHandledTo5
*Tasks Left Q 5
The number of tasks associated with the service that were remo
ved from the queue
during the rolling five minute interval (used to calculate expected delay).
Derived from: Service_Real_Time.CallsLeftQTo5
Offered5
The number of tasks offered to the service during the rolling fiv
e minute interval.
Derived from: Service_Real_Time.CallsOfferedTo5
Ans5
The number of tasks associated with the service that we
re answered by agents during
the rolling five minute interval.
Derived from: Service_Real_Time.CallsAnsweredTo5