User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 2 CallType Reports
IPCC Call Type Real-Time Reports
Router Tasks Aban Total 30
The total number of queued tasks, non-queued tasks (tasks that are at a VRU prompt),
and tasks
that abandoned at the agent desktop in the current half-hour interval.
Derived from: Call_Type_Real_Time.TotalCallsAbandHalf
Note Applies to IPCC only, with one exception: this field is also valid for both IPCC and ICM
targets that use translation routes.
Router Tasks Aban Total 5
The total number of queued tasks, non-queued tasks (tasks that are at a VRU prompt),
and tasks
that abandoned at the agent desktop during the rolling five-minute interval.
Derived from: Call_Type_Real_Time.TotalCallsAbandTo5
Note Applies to IPCC only, with one exception: this field is also valid for both IPCC and ICM
targets that use translation routes.
Router Tasks Aban Total Today
The total number of queued tasks, non-queued tasks (tasks that are at a VRU prompt),
and tasks
that abandoned at the agent desktop since midnight.
Note Applies to IPCC only, with one exception: this field is also valid for both IPCC and ICM
targets that use translation routes.
Derived from: Call_Type_Real_Time.TotalCallsAbandToday
Router Tasks Aban Ring 30
The total number of tasks that abandoned at
the agent desktop while ringing in the
half-hour interval.
Derived from: Call_Type_Real_Time.R
outerCallsAbandToAgentHalf.
Note Applies to IPCC only, with one exception: this field is also valid for both IPCC and ICM
targets that use translation routes.
Router Tasks Aban Ring 5
The total number of tasks that abandoned at
the agent desktop while ringing during
the rolling five minute interval.
Derived from: Call_Type_Real_Time.R
outerCallsAbandToAgentTo5
Note Applies to IPCC only, with one exception: this field is also valid for both IPCC and ICM
targets that use translation routes.