User Guide

4-31
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 4 Peripheral and Peripheral Service Report Templates
IPCC Peripheral Service Reports
persvc27: Peripheral Service Real Time All Fields Report
Data:
Enterprise Name
The enterprise name of the peripheral service.
Derived from: Service.EnterpriseName
*Avg Delay Q Aban5
The average delay time of tasks associated with the service that were abandoned in the
service queue during the rolling fiv
e minute interval. This value is calculated as
follows:DelayQAbandTimeTo5/ CallsAbandQTo5.
Derived from: Service_Real_Time.AvgDelayQAbandTo5
Overview:
Subject A table of all the selected peripheral services listing all the
a
vailable service real-time report data.
Fields applicable to a voice domain only are prefixed with an
asterisk
(*). Such fields are not applicable for e-mail or
collaboration media.
Note In the following descriptions, agent-dialed outbound calls
or tasks are different from Outbound Option calls that are
program-dialed outbound calls. Only fields specified as
Outbound Option contain automated call data. In all other
cases, outbound calls are agent-dialed ones.
Purpose To show all the available peripheral-service real-time data in the
Service_Real_Time database table so that you can select which
data you want for a customized peripheral-service real-time
report.
Note This report is designed to be saved and exported or copied
to another format. For example, you can export the report
to an Excel spreadsheet and modify the report to suit your
needs. If that is not acceptable, you can also use a
third-party tool to customize your report.
Applicable
environment
IPCC and/or ICM
Tem pl ate typ e Real-time table
Default sort order By Service.EnterpriseName and then by Service.DateTime
Drilldowns available Yes
Schema database
tables
Service
Service_Real_Time