User Guide

4-30
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 4 Peripheral and Peripheral Service Report Templates
IPCC Peripheral Service Reports
Hold Time
The hold time for tasks to the service that ended in the half hour interval. Measured in
HH:MM:S
S (hours, minutes, seconds).
Derived From: Service_Half_Hour.HoldTimeToHalf
*Blind Transfer Out
The number of tasks that were blind transferred out by agents in this service in the half
hour interval.
Derived From: Service_Half_Hour.BlindTransfersOutToHalf
Recovery Day
A value used internally by ICM software to track virtual time.
Derived From: Service_Half_Hour.RecoveryDay
Recovery Key
A value used internally by ICM software to track virtual time.
Derived From: Service_Half_Hour.RecoveryKey
Missing Tasks
The number of tasks whose Start Task Time-out Period expired in this half-hour
interv
al.
Derived From: Service_Half_Hour.NumMissingTasks
SL Type
The default value that indicates how ICM software calculates the service level (that is,
how it ha
ndles abandoned calls in calculating the service level). You can override this
default for individual services.
Derived From: Service_Half_Hour
.ServiceLevelType
DB DataTime
The date and time that data was last written to the ICM historical database (HDS) from
the logger
database. This is different from the time that the data was created. This is
useful if you are extracting data from the historical database and you want to see when
it was last updated.
Derived from: Service_Half_Hour.DbDatetime
Summary
Summaries for each field in the table.