User Guide

4-27
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 4 Peripheral and Peripheral Service Report Templates
IPCC Peripheral Service Reports
Service Level Tasks
The number of tasks associated with the service that we
re answered within the
ICM/IPCC Enterprise service level threshold in the half hour interval.
Derived from: Service_Half_Hour.ServiceLevelCallsToHalf
Service Level Aban
The number of tasks associated with the service that abandoned within the service
level threshold in the half hour interval.
Derived from: Service_Half_Hour.ServiceLevelAbandToHalf
Note When ICM is connected with IPCC through an IPCC Gateway PG, this value is
incremented by any condition on the child that causes the call to terminate while in
the queue.
Service Level Offered
The number of tasks associated with the service that had service level events in the
half
hour interval.
Derived from: Service_Half_Hour.ServiceLev
elCallsOfferedToHalf
*Avg Delay Q
The average delay in queue for tasks associated with
the service in the half hour
interval: DelayQTimeToHalf/ CallsQToHalf.
Derived from: Service_Half_Hour.AvgDelayQToHalf
*Delay Q Time
The total delay time in HH:MM:SS (hours, minutes, seconds) of all the tasks associated
with the service in the
queue in the half hour interval.
Derived from: Service_Half_Hour.DelayQTimeToHalf
*Tasks Q
The total number of tasks associated with the s
ervice that were queued in the half hour
interval.
Derived from: Service_Half_Hour.CallsQToHalf
*Avg Delay Q Aban
Average delay time in HH:MM:SS (hours, minutes, seconds) of tasks associated with
the service that
were abandoned in queue in the half hour interval:
DelayQAbandTimeToHalf/ CallsAbandQToHalf.
Note When ICM is connected with IPCC through an IPCC Gateway PG, this value is
incremented by any condition on the child that causes the call to terminate while in
the queue.
Derived from: Service_Half_Hour.AvgDelayQAbandToHalf