User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 4 Peripheral and Peripheral Service Report Templates
IPCC Peripheral Service Reports
persvc25: Peripheral Service Agent Daily Report
See Persvc25, page 10-53 for an illustration of this report.
Data:
Enterprise Name
The enterprise name of the peripheral service.
Derived from: Service.EnterpriseName
Date (no label)
The date when the record was generated in MM/DD/YYYY (month, day, year) format.
Derived from: Service_Half_Hour.DateTime
Overview:
Subject A daily table summary of agent call activity in the selected
peripher
al service(s)
Note This report displays the same data as the Persvc24 report,
except the data here is broken down by day instead of by
half hour.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose Shows agent call activity in the selected services for the selected
ti
me period.
Note This report and the persvc24 report are applicable to agent
services only and are for IVRs that support Service Control
and that have queue reporting enabled. Calls that do not
terminate on an IVR port due to all port busy condition
receive a busy tone and are not counted within this report.
Applicable environment IPCC and/or ICM
(This report and the persvc24 repo
rt are applicable to agent
services only, not IVR services)
Tem pl ate typ e Historical table
Default sort order By Service.EnterpriseName and then by the date and time.
Drilldowns available Yes
Schema database
tables
Service
Service_Half_Hour