User Guide

2-9
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 2 CallType Reports
IPCC Call Type Real-Time Reports
Avg Router Delay Q Now
The average number of seconds spent in the CallR
outer queue for tasks of this type
that are currently in queue.
Derived from: Call_Type_Real_Time.AvgRouterDelayQNow
Avg Router Delay Q 5
The average number of seconds spent in the CallRouter queue for tasks of this type
that were removed from the queue during the five-minute interval.
Derived from: Call_Type_Real_Time.AvgRouterDelayQTo5
Avg Router Delay Q Today
The average number of seconds spent in the CallR
outer queue for tasks of this type
that were removed from the queue since midnight.
Derived from: Call_Type_Real_Time.AvgRouterDelayQToday
Tasks Routed Today
The number of tasks of this type that have been routed since midnight.
Derived from: Call_Type_Real_Time.CallsRoutedToday
Tasks Routed 30
The number of tasks of this type that have been routed during the current h
alf-hour
interval.
Derived from: Call_Type_Real_Time.CallsRoutedToHalf
Agent Error Count Today
The number of tasks that encountered
an error en route to the agent or at the agent
desktop since midnight.
Derived from: Call_Type_Real_Time.Agen
tErrorCountToday
Agent Error Count 30
The number of tasks that encountered
an error en route to the agent or at the agent
desktop during the current half-hour interval.
Derived from: Call_Type_Real_Time.AgentErrorCountHalf
Error Count Today
The number of errors for tasks of this type since midnight.
Derived from: Call_Type_Real_Time.ErrorCountToday
Error Count 30
The number of errors for tasks of this type during the current h
alf-hour interval.
Derived from: Call_Type_Real_Time.ErrorCountToHalf