User Guide

4-6
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 4 Peripheral and Peripheral Service Report Templates
IPCC Peripheral Service Reports
IPCC Peripheral Service Reports
• persvc20: Peripheral Service for IVR Queue Half Hour Report, page 4-7
• persvc21: Peripheral Service IVR Queue Daily Report, page 4-10
• persvc22: Peripheral Service IVR Self-Service Half Hour Report, page 4-13
• persvc23: Peripheral Service IVR Self-Service Daily Report, page 4-16
• persvc24: Peripheral Service Agent Half Hour Report, page 4-18
• persvc25: Peripheral Service A
gent Daily Report, page 4-21
• persvc26: Peripheral Service Historical All Fields Report, page 4-24
persvc20: Peripheral Ser-
vice for IVR Queue Half
Hour Report, page 4-7
real-time
A table summary of the activity in the
sele
cted IVR service(s) within the selected
half-hour interval(s).
The persvc20 and persvc21 reports are for
IVR
services that reside on IVR PGs that
have Service Control reporting enabled and
queue reporting enabled.
persvc21: Peripheral Ser-
vice IVR Queue Daily
Report, page 4-10
historical
A table summary of the daily activity in the
sele
cted IVR service(s).
persvc22: Peripheral Ser-
vice IVR Self-Service
Half Hour Report, page
4-13
historical
A table summary of the activity of the IVR
service
for the selected half-hour
interval(s).
The persvc22 and persvc23 reports are for
IVR
services that reside on IVR PGs that
have Service Control reporting enabled and
Queue reporting disabled.
persvc23: Peripheral Ser-
vice IVR Self-Service
Daily Report, page 4-16
historical
A table summary of daily IVR self-service
activit
y.
persvc24: Peripheral Ser-
vice Agent Half Hour
Report, page 4-18
historical
A table summary of agent call activity in a
service for the selected half-hour
interval(s).
persvc25: Peripheral Ser-
vice Agent Daily Report,
page 4-21
historical
A table summary of daily agent call activity
in a
service.
persvc26: Peripheral Ser-
vice Historical All Fields
Report, page 4-24
historical
Lists all the available report data from the
Service_Half_Hour database table for each
selected service during the time period
selected when the report is generated.
persvc27: Peripheral Ser-
vice Real Time All Fields
Report, page 4-31
real-time
Lists all the available report data from the
Se
rvice_Real_Time database table for each
selected service at the moment the report
is generated.