User Guide

4-4
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 4 Peripheral and Peripheral Service Report Templates
About Peripheral Reports
periph06: VRU Peripheral Capacity Report
See Periph06, page 10-52 for an illustration of this report.
Data:
VRU Peripheral Name
The peripheral's enterprise name.
Derived from: Peripheral.EnterpriseName
DateTime
The ICM Central Controller date and time at the start of the half-hour interval.
Derived from: Peripheral_Half_Hour.DateTime
*Calls Offered
The total number of incoming ACD
calls and internal ACD calls offered to the peripheral
during the half-hour interval.
Derived from: Peripheral_Half_Hour.CallsOfferedToHalf
*Average Calls in Progress
The average number of calls in progress during the se
lected half-hour intervals. In the
following calculation, TotalCallsInProgressSamples is the total of
PeripheralRealTime.CallsInProgress at all sample points during the half-hour period. For
example, if there are 3 samples, and the number of calls in progress at those points in
time are 20, 25 and 15, then TotalCallsInProgressSamples is 60. The
NumberOfSamples is the number of calls-in-progress sample periods.
Derived from: (Peripheral_Half_Ho
ur.TotalCallsInProgressSamples/
Peripheral_Half_Hour.NumberOfSamples)
Overview:
Subject A table showing statistics about the number of simultaneous
calls
in progress over time on the selected VRUs (This is
applicable for VRU peripherals only).
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose To show VRU performance and understand its capability.
Applicable
en
vironment
IPCC Enterprise and/or ICM. This report is not applicable in an
IPCC System PG deployment.
Tem pl ate typ e Historical table
Default sort order By Peripheral
Drilldowns available No
Schema database
tables
Peripheral
Peripheral_Half_Hour