User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 3 Agent Report Templates
Agent By Team Reports
Data:
Agent Team
The Enterprise Name of the agent
team and its agent team ID.
Derived from: Agent_Team.EnterpriseName and Agen
t_Team.AgentTeamID
Media
The media routing domain into which the agent is logge
d. This is the media routing
domain with which the agent's Skill Group is associated.
Derived from: Media_Routing_Domain.EnterpriseName
Supervisor
The agent teams' primary supervisor.
Derived from: Person.LastName + ', ' + Person.FirstName
Agent Name
The agent's last name and first name and skill target ID.
Derived from: Person.LastName + ', ' + Person.FirstName + Agent.SkillTargetID
Purpose To show all the available agent-team historical report data in the
Age
nt_Skill_Group_Half_Hour database table so that you can
select which data you want for a customized agent-team
historical report.
Lists all the available report team data from the
Age
nt_Skill_Group_Half_Hour database table for each selected
team during the time period selected when the report is
generated.
Note This report is designed to be saved and exported or copied
to another format. For example, you can export the report
to an Excel spreadsheet and modify the report to suit your
needs. If that is not acceptable, you can also use a
third-party tool to customize your report.
Applicable environment IPCC and/or ICM
Tem pl ate typ e Historical table
Default sort order agent team, media routing domain, agent last name, agent first
n
ame, and date and time
Drilldowns available No
Schema database
tables
Agent
Agent_Skill_Group_Half_Hour
Agent_Team
Agent_Team_Member
Person
Media_Routing_Domain
Skill_Group