User Guide

2-5
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 2 CallType Reports
IPCC Call Type Real-Time Reports
Last 5 mins
The service level for tasks handled during the rolling fi
ve-minute interval. The service
level calculation is based on the service level type configuration.
Derived from: Call_Type_Real_Time.ServiceLevelTo5
Current 30 mins
The service level for tasks handled for the current half-hour. The service level
calculation is based on the service level type configuration.
Derived from: Call_Type_Real_Time.ServiceLevelHalf
For the Day
The service level for tasks handled since midnight. The service level calculation is
base
d on the service level type configuration.
Derived from: Call_Type_Real_Time.ServiceLevelToday
caltyp20: Call Type Real Time Report
See Caltyp20, page 10-26 for an illustration of this report.
Data:
Enterprise Name
The enterprise name for the call type.
Derived from: Call_Type.EnterpriseName
ASA5
Average Speed of Answer during the rolling fiv
e minute interval. The total Answer Time
for all tasks of the call type divided by the number of tasks of this type answered
during the current 5-minute interval.
Derived from: (Call_Type_Real_Time.AnswerWaitTimeTo5 /
Call
_Type_Real_Time.CallsAnsweredTo5)
Overview:
Subject A table of all the selected call types showing the current status of
each
Purpose To show the current status of call types
Applicable
en
vironment
IPCC and/or ICM
Tem pl ate typ e Real-time table
Default sort order By call type
Drilldowns available No
Schema database
tables
Call_Type
Call_Type_Real_Time