User Guide

3-219
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 3 Agent Report Templates
Agent By Team Reports
agteam25: Agent Team Consolidated Half Hour Report
Data:
Agent Team
The Enterprise Name of the agent
team and the agent team ID.
Derived from: Agent_Team.EnterpriseName + Agent_Team.AgentTeamID
Supervisor
The agent teams' primary supervisor.
Derived from: Person.LastName + ', ' + Person.FirstName
Overview:
Subject A table summary of task and Agent
State Times for all the agents
within the selected agent team(s), gathered in half-hour
increments.
Note Completed tasks are all the tasks that completed during the
time shown (that is, on the row in the report). This includes
any tasks which began before the time frame shown.
However, this does not include tasks where the caller
abandoned in the local ACD queue.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose To show both agent team half-hour activity and agent team
half-hour performance for the selected time period.
Applicable environment IPCC and or ICM
Tem pl ate typ e Historical table
Default sort order By agent team, media routing domain, agent last name, agent first
name, and date
and time
Drilldowns available No
Schema database tables Agent
Agent_Skill_Group_Half_Hour
Agent_Team
Agent_Team_Member
Person
Media_Routing_Domain
Skill_Group