User Guide

2-4

WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)

Chapter 2 CallType Reports

IPCC Call Type Real-Time Reports

• caltyp04: Call Type Service Levels Real Time Report, page 2-4

• caltyp20: Call Type Real Time Report, page 2-5

• caltyp24: Call Type Real Time All Fields Report, page 2-8

• caltyp25: Call Type Queue Status Real Time R

eport (IPCC and Network Queue), page

2-23

• caltyp26: Call Type Tasks Offered Over Half Hour, page 2-24

• caltyp27: Call Type Queue Delay Status Real Time, page 2-25

• caltyp28: Call Type Task Status Now Real Time Report (IPCC and Network VRU), page

2-27

caltyp04: Call Type Service Levels Real Time Report

See Caltyp04, page 10-25 for an illustration of this report.

Data:

Call Type

A call type is a category of incoming tasks which is base

d on the dialed number (DN),

the caller-entered digits (CED), and the calling line ID (CLID).

Each call type has a schedule that determines which routing script or scripts are active

for

that call type at any time. In reports, you might want to display data such as the

number of tasks of a certain call type that used default routing during a specified

interval.

Derived from: Call_Type.EnterpriseName

Overview:

Subject A bar graph of selected call types showing

their service levels

since the end of the last 5-minute and half-hour intervals, and

since midnight.

Purpose To display the call type service level status for the day, for the

current f

ive minutes, and for the current half hour.

Applicable

vironment

IPCC and/or ICM

Tem pl ate typ e Real-time bar graph

Default sort order By call type

Drilldowns available No

Schema database

tables

Call_Type

Call_Type_Real_Time