User Guide

2-3
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 2 CallType Reports
Summary List of Call Type Reports
caltyp32: Call Type
Abandon/Answer
Distribution Report,
page 2-56
IPCC only historical table The number of answered
and abandoned calls
across daily intervals for
each call type. The
intervals are measured in
minutes and seconds. This
report shows the numbers
for each interval
separately.
caltyp33: Call Type
Abandon/Answer
Cumulative
Distribution by Half
Hour Report, page
2-60
IPCC only historical table The running
(accum
ulative) totals of
answered and abandoned
calls for selected call types
across half-hour intervals.
The intervals are
measured in minutes and
seconds.
caltyp34: Call Type
Abandon/Answer
Cumulative
Distribution Report,
page 2-64
IPCC only historical table The running
(accum
ulative) totals of
answered and abandoned
calls for selected call types
across daily intervals. The
intervals are measured in
minutes and seconds.
caltyp35: VRU Calls
Analysis Half Hour
Report, page 2-68
IPCC and/or ICM historical table The total behavior of calls
to VRU applications
in
half-hour intervals for the
selected time period.
caltyp36: VRU Calls
Analysis Daily Report,
page 2-71
IPCC and/or ICM historical table The total behavior of calls
to VRU applications in
daily intervals for the
selected time period.
caltyp37: Call Type
Service Level
Abandons Daily
Report, page 2-74
IPCC only historical
gr
aph
The number of tasks
abandoned within Service
Level for Call Types per
day.