User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 3 Agent Report Templates
Agent By Team Reports
agteam03: Agent Logout Status By Team Report
See Agteam03, page 10-15 for an illustration of this report.
Data:
Agent Team
The name of the agent team.
Derived from: Agent_Team.EnterpriseName
Supervisor
The agent teams' primary supervisor.
Derived from: Person.LastName + ', ' + Person.FirstName
Agent Name
The agent's last name and first name.
Derived from: Person.LastName + ', ' + Person.FirstName
Agent Enterprise Name
The last name and first initial of the agent and the ICM software's name of the
peripher
al with which the agent is associated. One agent can be logged into more than
one peripheral if they are working in more than one media routing domain.
Derived from: Agent.Enterprisename
Media
The media routing domain from which the
agent is logged off.
Derived from: Media_Routing_Domain.EnterpriseName
Overview:
Subject A table of agents by selected team showing the Logon duration,
and the logout date and time for each age
nt.
Purpose To s ho w ONL
Y agents who have logged out from the selected
team(s) during the selected interval.
Applicable environment IPCC and/or ICM
Tem pl ate typ e Historical table
Default sort order By agent team, agent last name, agent first name, media routing
domain, and logon date
and time
Drilldowns available No
Schema database tables Agent
Agent_Team
Agent_Team_Member
Agent_Logout
Person
Media_Routing_Domain