User Guide

2-2
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 2 CallType Reports
Summary List of Call Type Reports
caltyp20: Call Type
Real Time Report,
page 2-5
IPCC and/or ICM real-time table Current status of call
types.
caltyp21: Call Type
Half Hour Report,
page 2-30
IPCC and/or ICM historical table Call type status, gathered
in half
-hour increments.
caltyp22: Call Type
Daily Report, page
2-35
IPCC and/or ICM historical table Call type status, gathered
in daily increments.
caltyp23: Call Type
Historical All Fields
Report, page 2-40
IPCC and/or ICM historical table All the available call-type
historical
report data in
the Call_Type_Half_Hour
database table
caltyp24: Call Type
Real Time All Fields
Report, page 2-8
IPCC and/or ICM real-time table All the available call-type
current report data in the
Call_Type_Real_Time
database table
caltyp25: Call Type
Queue Status Real
Time Report (IPCC
and Network Queue),
page 2-23
IPCC and/or ICM real-time
gr
aph
The number of tasks in
queue within the service
level and the number of
tasks in queue outside
service level.
caltyp26: Call Type
Tasks Offered Over
Half Hour, page 2-24
IPCC and/or ICM real-time
gr
aph
The number of tasks
offered to CallTypes since
the end of the last half
hour interval.
caltyp27: Call Type
Queue Delay Status
Real Time, page 2-25
IPCC and/or ICM real-time
graph
The average delay in
queue, longest call in
queue, and ASA over last
5 minutes.
caltyp28: Call Type
Task Status Now Real
Time Report (IPCC
and Network VRU),
page 2-27
IPCC and/or ICM real-time
graph
The number of tasks in
queue, tasks at VRU, and
tasks with agents.
caltyp31: Call Type
Abandon/Answer
Distribution by Half
Hour Report, page
2-52
IPCC only historical table The number of answered
and abandoned
calls
across half-hour intervals
for each call type. The
intervals are measured in
minutes and seconds. This
report shows the numbers
for each interval
separately.