User Guide

3-181
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 3 Agent Report Templates
Agent By Team Reports
Data:
Agent Team
The name of the agent team.
Derived from: Agent_Team.EnterpriseName
Supervisor
The agent team's primary supervisor.
Derived from: Person.LastName + ' ' + Person.FirstName
Skill Group
The skill group into which the agent is logged.
Derived from: Skill_Group.EnterpriseName
Agent Name
The agent's last name and first name.
Derived from: Person.LastName + ' ' + Person.FirstName
Media
The media routing domain into which the agent is logged for doing this type of task.
This is the
media routing domain associated with the Skill Group in which the agent is
currently working.
Each media routing domain has its own skill groups. If an agent is logged into more
than one media routing domain, then that agent also belongs to more than one skill
group.
Derived from: Media_Routing_Domain.EnterpriseName
Log On Date Time
The date and time that the agent logged in.
Derived from: Agent_Skill_Group_Real_Time.DateTimeLogin
Default sort order By agent team, skill group, agent name, and media routing
domain
Drilldowns available No
Data derived from ICM
Schema datab
ase
tables
Agent
Agent_Skill_Group_Real_Time
Agent_Team
Agent_Team_Member
Person
Media_Routing_Domain
Skill_Group
Controller_Time