User Guide

3-180
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 3 Agent Report Templates
Agent By Team Reports
Agent by Team Real-Time Reports
• agteam02: Agent Skill Group Status Report, page 3-180
• agteam20: Agent Team Real Time Report, page 3-183
• agteam28: Agent Team Real Time All Fields Report, page 3-186
• agteam29: Agent SkillGroup Assignments Real-Time, page 3-191
• agteam32: Agent Team State Counts Real Time Report, page 3-192
agteam02: Agent Skill Group Status Report
See Agteam02, page 10-14 for an illustration of this report.
agteam27: Agent
Team Historical All
Fields Report,
page 3-226
IPCC and/or ICM historical table All the report data available from
he
Agent_Skill_Group_ Half_
Hour table, organized by agent
team and then by agent within
the team.
This report is for online viewing
or for exporting to Excel. It is not
formatted for printing.
agteam28: Agent
Team Real Time
All Fields Report,
page 3-186
IPCC and/or ICM real-time table
All the report data available
from th
e Agent_Real_Time
table, organized by agent team
and then by agent within the
team.
This report is for online viewing
or for
exporting to Excel. It is
not formatted for printing.
agteam29: Agent
SkillGroup
Assignments
Real-Time, page
3-191
IPCC and/or ICM real-time table
Table showing the skill groups
as
signed to the agents on a
given team.
agteam32: Agent
Team State Counts
Real Time Report,
page 3-192
IPCC and/or ICM real-time table
A table summary of the number
of agents in various real-time
states.
Overview:
Subject A table of selected agent teams showing each agent's current
logon date and time,
state, and last state change
Purpose To show current agent team status and agent availability
according to the skill
groups in the teams
Applicable environment IPCC and/or ICM
Tem pl ate typ e Real-time table