User Guide

3-179
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 3 Agent Report Templates
Agent By Team Reports
agteam03: Agent
Logout Status By
Team Report, page
3-196
IPCC and/or ICM historical table
Logon duration and logout date
and time for each agent in the
selected team(s).
agteam04: Agent
Task Detail Activity
Report, page
3-198
IPCC and/or ICM historical table Agent task detail activity on
incoming,
outgoing, and internal
calls, and callback messages, by
team.
agteam05: Agent
Task Detail
Performance
Report By Team,
page 3-201
IPCC and/or ICM historical table Task detail data on abandoned,
he
ld, assistance, and conference
calls, by team.
agteam20: Agent
Team Real Time
Report, page
3-183
IPCC and/or ICM real-time table Current agent states of each
agent within the specified
team(s).
agteam21: Agent
Tea m Ta sk
Summary Half
Hour Report, page
3-204
IPCC and/or ICM historical table
Agent task summary for each
agent within the selected agent
te
am(s), organized by the
selected half hour(s).
agteam22: Agent
Tea m Ta sk
Summary Daily
Report, page 3-208
IPCC and/or ICM historical table
Agent task summary for each
agent within the selected agent
team(s), organized by the
selected day(s).
agteam23: Agent
Team Per for manc e
Summary Half
Hour Report, page
3-212
IPCC and/or ICM historical table
Agent state summary for each
agent within the selected
team(s), organized by the
selected half hour(s).
agteam24: Agent
Team Per for manc e
Summary Daily
Report, page
3-215
IPCC and/or ICM historical table
Agent state summary for each
agent within th
e selected
team(s), organized by the
selected day(s).
agteam25: Agent
Team Consolidated
Half Hour Report,
page 3-219
IPCC and/or ICM historical table Agent half-hour activity and
performance
for all the agents in
the selected team(s) during the
selected half-hour interval(s).
agteam26: Agent
Team Consolidated
Daily Report, page
3-222
IPCC and/or ICM historical table Agent daily activity and
performance
for all the agents in
the selected team(s) during the
selected day interval(s).