User Guide

1-4
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 1 About Contact Center Reports
Multimedia Task Details
Note • If the application instance does not send an OfferTask message, the task is considered
offered when the Agent PG receives a StartTask message for the task. This event is
visible via Task Event Services (TES) interface.
• The OfferTask message is optional. The offer time is zero, if IPCC/ICM receives a StartTask
message without having previously received an OfferTask message.
Abandoned before
offered The TaskStartTimeout period for the task's
pre-call
message expires before the Agent
PG receives a Start or OfferTask message
for the task.
Abandoned while offered The Agent PG receives an OfferTask
message for the task a
nd receives an
EndTask message for the task without
receiving a StartTask message. That is, if
the disposition field of the EndTask message
specifies that the task has been abandoned.
Task Status Description