User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 3 Agent Report Templates
Agent By Skill Group Reports
Report Summary
The total of all agent data for all agents in report.
agtskg24: Agent Skill Group Performance Summary Daily Report
Data:
Skill Group
The agent skill group's enterprise name and skill target ID.
Derived from: Skill_Group.EnterpriseName and
Agent_Skill_
Group_Half_Hour.SkillTargetId
Media
The media routing domain into which the agent is logged for doing this type of task.
This is the media routing domain associated with the Skill Group in which the agent
worked when doing this task.
Each media routing domain has its own skill groups. If
an agent is logged into more
than one media routing domain, then that agent also belongs to more than one skill
group.
Derived from: Media_Routing_Domain.EnterpriseName
Overview:
Subject A table of all agents in the selecte
d skill groups showing each
agent's daily performance statistics, gathered by day(s).
Note: This report contains the same data as the Agtskg23 report
except that h
ere the data is gathered by day rather than by
half-hour.
Fields applicable to a voice domain only are prefixed with an
asteris
k (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose To show skill group daily performance for the selected time period.
Applicable environment IPCC and/or ICM
Tem pl ate typ e Historical table
Default sort order By last name, first name, media, skill group, and then by date and
time
Drilldowns available No
Schema database tables Agent
Agent_Skill_Group_Half_Hour
Media_Routing_Domain
Person
Skill_Group