User Guide

CHAPTER
1-1
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
1
About Contact Center Reports
Seven Categories of Report Templates
There are seven categories of reports that can be used in a Unified Contact Center (IPCC)
environment. See the chapters indicated for all reports in these categories:
•
Chapter 2, “CallType Reports”
• Chapter 3, “Agent Report Templates”
• Chapter 4, “Peripheral and Peripheral Service Report Templates”
• Chapter 5, “Skill Group Report Templates”
• Chapter 6, “Trunk group for IP-IVR reports”
• Chapter 7, “Outbound Option (Blended Agent) Reports”
• Chapter 8, “Application Gateway, Path, Script Queue, and Routing Client
Reports”
• Chapter 9, “Translation Route Report Templates”
• Chapter 10, “Sample Reports”