User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 3 Agent Report Templates
Agent By Skill Group Reports
• agtskg27: Agent Skill Group Historical All Fields Report, page 3-166
agtskg03: Agent Skill Group Logout Status Report
Data:
Agent Name
The last and first name of the agent.
Derived from: Person.LastName + ’ , ’ + Person.FirstName
Media
The media routing domain from which the
agent is logged off.
Derived from: Media_Routing_Domain.EnterpriseName
Agent Enterprise Name
The enterprise name of the agent.
Derived from: Agent.Enterprisename
Skill Group
The name of the skill group to which this agent is associated.
Derived from: Skill_Group.EnterpriseName and
Agent_Skill_
Group_Half_Hour.SkillTargetId
Log On DateTime
The date and time the agent logged on, measured in MM:DD:YYYY (month, day, year)
and HH:MM:S
S (hours, minutes, seconds) format.
Derived from: Agent_Skill_Group_Logout.LogoutDateTime -
Agent_Skill_Group_Logout.LoginDuration
Overview:
Subject A table of all the agents in the selected skill groups showing logout
data for each agent, gathered in half-hour increments
Purpose To s ho w ONLY agents who have logged out from the selected skill
group(s) during the selected interval.
Applicable environment IPCC and/or ICM
Tem pl ate typ e Historical table
Default sort order By agent last name, first name, media, agent_enterprisename,
skill
group, and logon date
Drilldowns available No
Schema database tables Agent
Agent_Skill_Group_Logout
Media_Routing_Domain
Person
Skill_Group