User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 3 Agent Report Templates
Agent By Skill Group Reports
Agent by Skill Group Real-Time Reports
• agtskg06: Outbound Option (Blended Agent) Status Report, page 3-120
• agtskg28: Agent Skill Group Real Time All Fields Report, page 3-121
• agtskg30: IPCC Agent Skill Group Real Time Report, page 3-126
agtskg06: Outbound Option (Blended Agent) Status Report
Data:
Skill Group
The name of the skill group to which these agent is associated.
Derived from: Skill_Group.EnterpriseName
Agent Name
The last and first name of the agent.
Derived from: Person.LastName + ' , ' + Person.FirstName
Extension
The phone extension assigned to the agent.
Derived from: Agent_Real_Time.Extension
Agent State
The current state of the agent. The following states can appear in this report:
– *Talking
– Active
Overview:
Subject A table of all the agents in the
selected skill group(s) showing
agent activity related to Outbound Option calls.
Purpose To show Outbound Option call status for the selected time
pe
riod
Applicable environment Outbound Option (IPCC and/or ICM)
Tem pl ate typ e Real-time table
Default sort order By skill group
Drilldowns available No
Schema database
tables
Skill_Group
Agent
Person
Agent_Real_Time
Campaign
Query_Rule